LIVEAVTR · USE CASES
Use case 01 · Inbound communications
Inbound communications, per persona.
Each persona in the system is its own autonomous entity — a dedicated phone number, its own instructions, its own permissions, its own voice. Deploy as many as the enterprise needs: one per team, per product line, per region, per language. Every persona answers calls, texts, and email independently — and every interaction feeds the same unified context.
FIG.01 — How it works · customer → persona → brain → reply
Live view · 8 stages · real-time flow
CUSTOMER
They reach out
A person calls, texts, or emails one of your numbers — each one belongs to a specific persona.
VOICE
Messaging App and Text
EMAIL
COMMUNICATION LAYER
Listens & understands
Picks up every call, text, and email. Turns voice into words. Knows which persona is being reached.
- Call → written conversation
- Email → understood in thread
- Text → remembered across days
PERSONAS · UNLIMITED
One persona per number
Every phone number is answered by a different persona — its own voice, rules, and permissions.
+1 415 ••• 0142Sales · NA
+1 628 ••• 2207Support · T1
+44 20 ••• 8819Billing
CORE
The brain
Thinks, plans, decides, acts — with the full history of every prior conversation with this person.
Thinks
Understands intent
Remembers
Everything, forever
Plans
Schedules follow-ups
Acts
Closes the loop
ACTIONS
What the brain can do
Not just chat. Real actions on behalf of your business — every one of them logged.
Send email
Send text
Return call
Take a note
Book a meeting
Update records
Send invoice
Flag to human
CLIENT REPLY
Back to the person
The answer is delivered however they prefer — a callback, a text, or an email — on the same persona they reached.
- voice · callback within seconds
- text · reply in the same thread
- email · threaded response
UNIFIED MEMORY
One history per person
Every call, text, and email about a person — in one place. Picks up where you left off, no matter the channel.
personAvery Chen
conversations14
acrossvoice · email · text
last talked2 min ago
BUILDER AGENT · ISOLATED
Builds tools on demand
When a request needs a one-off tool — pulling a custom report, talking to a system nobody's integrated — a second agent writes and runs it, safely, in its own sealed room.
› task: fetch customer plan from billing
› building a one-off connector…
✓ done · result returned to brain
Legend
Main path
The live route a customer message travels: person → persona → brain → reply. Animated to show traffic moving through.
Channels coming in
Calls, texts, and emails arrive separately but are brought together into one conversation before the brain hears them.
Taking action
The brain can reply, schedule, send invoices, write notes, or talk to your other tools — and every action it takes is recorded.
Builder agent
For one-off requests that need custom work. Spawned on demand in a sealed room, and thrown away after use.
Your business gets an always-on team on every channel — answering in seconds, remembering every person, and closing the loop on real work. Safe, auditable, and ready to scale as you do.
See it in action →