Every channel. One conversation.
AvatarChat is the communication layer for LiveAVTR: phone, SMS, web chat and browser avatar experiences connected to the same governed business brain.
Meet the customer on whatever they reach for.
One persona can move across channels while the platform preserves the customer thread, the permissions, and the audit trail behind it.
One customer thread, not isolated channel bots.
The communication layer resolves the contact and hands the conversation to the governed agent platform, so customer history can follow the person rather than the medium.
Resolve the contact.
Inbound phone and SMS traffic can be bound to a customer contact and persona before the AI responds.
Route into the same agent brain.
AvatarChat connects the channel to Core, where scope, files, recall, tools and policy are enforced.
Keep the transcript and outcome.
Conversation data remains available for audit, recall and human follow-up instead of disappearing inside a channel vendor.
Human handoff is part of the product.
When an operator takes over a customer conversation, inbound replies can be stored without triggering the AI. The customer keeps the same thread; the business keeps the record.